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The Party Warehouse is an Online Store specialing in Costumes, Accessories & Party Supplies

Our Newsletter


Returns

Refund Policy

The following information currently only applies to our Party Range (Our Giant Games & Murder Mystery Games are Non Refundable)

Refunds are ONLY available within 3 days of receipt of goods. A request for a refund/exchange needs to be made within 3 days, via our form below. You then have 7 days to return your item. Please refer to our Refund Procedure for further information. In the Details section, please include the item description and the reason for the return.

If for any reason there is a concern with your received order, please contact us immediately. Failure to do so within 3 days will result in your claim not being recognized.

We do not give refunds or exchanges for:

  • Products that have been used, marked (eg. makeup) worn or altered
  • Products where packaging is damaged (eg. ripped open)
  • Products that include inflatable components that have been inflated (this constitutes as being "Used")
  • Wigs, Beards or Facial Hair
  • Underwear, Socks or Stockings
  • Prosthetics, Fangs, Fake Teeth of any kind
  • Earrings
  • Eyelashes
  • Cosmetics
  • Contact Lenses
  • Products that are not sent back in full (missing packaging or missing pieces)
  • Special Ordered Items
  • Products that a request for Refund/Exchange has not been received within 3 days of delivery
  • Products not returned within 7 Days from date of Return/Exchange notification
  • Postal Charges - This includes orders which have not been received in time as this is out of our control.
  • Return Postal Charges

Some of the above items can be returned providing that they are in their original, unopened and sealed packaging. Due to hygienic reasons, all items that can be opened and re-closed are not returnable.

There is a minimum restocking fee of 10%, if there is more than 5 of one item ordered and subsequently returned.

Please contact us if you have any questions for any specific product.

 

* Alternatively, you can choose to keep the item and we will compensate you for any drop in value if damaged or faulty. If you choose this option, please email us at sales@thepartywarehouse.net.au with the following information:

  • Order Number
  • Description of the Damage/Fault of the Item
  • Photo Image of the Damage / Fault to the Item

 

Returns address

Ensure that your item/s are packed safely with no pieces missing (including packaging) and that the above Refund Policy has been adhered to (failure to adhere to the above may result in a rejected claim)

Clearly write the following information on your return parcel.

  • The Party Warehouse
  • Your Order Number
  • PO Box 1372, Thuringowa Central Qld 4817

Return freight is the responsibility of the sender. It is highly recommended that you return via registered post. We will not be held liable for missing parcels.

Please include which items are being returned and the reason why, in the following Details box:

(By entering your return information in the box below, you are acknowledging that the above refund policy has been understood & adhered to) 

Please note, refunds are only able to be refunded using the same card (or paypal) that the order was purchased with.

Local Returns Address:

Ensure that your item/s are packed safely with no pieces missing (including packaging) and that the above Refund Policy has been adhered to (failure to adhere to the above may result in a rejected claim)

Please include which items are being returned and the reason why, in the following Details box:

(By entering your return information in the box below, you are acknowledging that the above refund policy has been understood & adhered to) 

Please note, refunds are only able to be refunded using the same card (or paypal) that the order was purchased with.

Once your refund information is received, you will then be given return details. Please Do Not return until you receive this information (allow up to 4 Business Hours)


   Full Name:
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   Order Number:
   RMA Number:
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