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The Party Warehouse is an Online Store specialing in Costumes, Accessories & Party Supplies

Our Newsletter


Our Terms

AUTHORITY TO LEAVE

By placing your Authority to Leave instructions in the comment section of your order, you are acknowledging that all risk of loss or damage will now pass onto you.

 

MINIMUM ORDER VALUE

Due to the expense associated with shipping & handling, all orders under $10 (excluding shipping) will NOT be accepted.  A lot of our items are at clearance value, so often orders placed under this value, actually cost us to be able to supply. We do also subsidise all Courier rates, to offer a more affordable method (Excludes Australia Post).

If your order falls under this amount, unfortunately we will cancel your order without further correspondence. This information is supplied at the time of ordering, you are not able to proceed until this is understood and acknowledged. If you proceed past this point, and your order is under our minimum, then the following will occur. 

Paypal - Your order will be refunded promptly through Paypal. Paypal currently charge us a standard fee that is non refundable, this fee will be deducted at the time of your refund. The Paypal fee is currently 40 cents.

Direct Bank Deposits - You will be asked for your Bank Details for a refund to be processed. Currently, there will be no fee incurred for this refund method.


USE OF OUR WEBSITE

By using our website www.thepartywarehouse.net.au, you acknowledge, and accept Our Terms.


TAX INVOICE

All orders will include a Tax Invoice, unless you notify us otherwise via the comment section of your order.


PRICING AND STOCK

Pricing and stock availability are subject to change without notice. All images shown on our website are indicative only and may vary. Please enquire if you would like more information on any item.

Stock Availability - Our website will not allow you to order anything that is not in stock. If for any reason our stock inventory is incorrect (ie, damaged, lost) we would notify you promptly if we were not able to supply all your items in your order.


SIZE CHARTS

Size Charts are provided by each individual costume supplier. Size Chart Measurements are supplied as a guide only.


TYPO ERRORS

In the event that we enter a product with an incorrect price, The Party Warehouse reserves the right to cancel or amend your order accordingly. You will be notified immediately and your order will not be processed until we have written (via email) confirmation of your wishes to cancel or to proceed with the correct price.


CURRENCY & GST

All prices listed on our website are in Australian Dollars (AUD)

All prices listed on our website are inclusive of GST


CANCELLED ORDERS

Paypal Orders will incur a 30 cents cancellation fee. This fee has been charged to us by Paypal, and is non refundable from them. Orders which are packed and ready to ship, may incur additional cancellation fees if an expense has been incured to us (ie a Pre Paid Australia Post Satchel which has been labled and not able to be re-used) To check on the progress of your order, contact us immediately on sales@thepartywarehouse.net.au

RETURNS


The following information currently only applies to our Party Range (Our Giant Games & Murder Mystery Games are clearance items and are Non Refundable)

Refunds are ONLY available within 3 days of receipt of goods. A request for a refund needs to be made within 3 days, you then have 7 days from receipt of our confirmation to have your item returned. Please refer to our Refund Procedure for further information.

If for any reason there is a concern with your received order, please contact us immediately. Failure to do so within 3 days will result in your claim not being recognized.

We do not give refunds for:

  • Products that have been used, marked (eg. makeup) worn or altered
  • Products where packaging is damaged (eg. ripped open)
  • Products that include inflatable components that have been inflated
  • Wigs, Beards or Facial Hair
  • Underwear, Socks or Stockings
  • Prosthetics, Fangs, Fake Teeth of any kind
  • Earrings
  • Eyelashes
  • Cosmetics
  • Products that are not sent back in full (missing packaging or missing pieces)
  • Special Ordered Items
  • Products that a request for Refund/Exchange has not been received within 3 days of delivery
  • Products not returned within 7 Days from date of Return/Exchange confirmation
  • Postal Charges - This includes orders which have not arrived in time which is out of our control
  • Return Postal Charges

Some of the above items can be returned providing that they are in their original, unopened and sealed packaging. Due to hygienic reasons, all items above that can be opened and re-closed are not returnable.

There is a minimum restocking fee of 10%, if there is more than 5 of one item ordered and subsequently returned.

Please contact us if you have any questions for any specific product. 

Please Note: Refunds are only refunded using the same payment method that it was purchased with.


EXPRESS / REGULAR POST

Townsville is currently not on the Australia Post "Express Post 24 Hr Guarantee". Which means that you will need to allow an extra night/s to your delivery times. Orders received after 1pm Qld time will be shipped the following business day.

As our website is linked to the Australia Post website, delivery times & costs are supplied by Australia Post. Please note: Australia Posts shipping days are based on FULL Business Days. We do also use Pre Paid Satchels. So if we can fit your order in a Pre Paid Satchel and save you money, we do. We will then amend your order to reflect this price reduction and refund you the difference.


SHIPPING / INSURANCE

All goods purchased from The Party Warehouse are made pursuant to a shipment contract with a third party contractor. The risk of loss and damage for such items pass to you upon our delivery to the carrier. Insurance of goods in transit is not automatically provided. If you would like insurance cover, please enquire at time of ordering.


NEWSLETTERS

We will never bombard you with newsletters. We estimate a maximum of 2 per week. More frequent information is posted on our Facebook page.

We will Never on forward or sell your email address to a third party (excluding Mail Chimp - which is who we currently use to generate our opt in / opt out Newsletter) 


FACEBOOK

Our Facebook page will keep you more up to date with new stock arrivals, specials, ideas and much more. 

 

PAGE SECURITY

Our Website is covered with a Rapid SSL Security Certificate issued through our Host Provider (Digital Pacific). Our Website displays the Green Locked Padlock logo which shows that the security of this site is safe. If you have any concerns with the safety of this site, please report immediately to sales@thepartywarehouse.net.au

Payments are made via Paypal, Securepay or Bank Deposits. We do not receive payment data at all, so your payment information is never kept/stored.


SPAM

We will never Spam you, we would appreciate the same respect.

 

WE RESERVE THE RIGHT TO AMEND THE ABOVE TERMS WITHOUT PRIOR NOTICE